FAQ about Returns

No, Blue Tomato will not cover the shipping costs.

In such cases, please immediately inform our Customer Service. Our customer service team can inform our employees in the returns department about your package's lack of return form and provide them with the necessary information.

If your order value corresponds to a free return, but you cannot find a return label in the package, please contact our Customer Service. Our colleagues will send you a return label. To ascertain whether a free returns label is offered for your country, as soon as you change the delivery country to your country, a free return will be offered if applicable.

We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.

Unfortunately you cannot see the progress of your return in your customer account. However, you can track the status of the package using its tracking number directly via the website of the shipping company.

You will find the tracking number:

• on the return label underneath the barcode
• or if no return label was included with your order, you will find it on the receipt that you receive when you submit your package.

Yes, items purchased in the shop can also be returned directly to our distribution centre. Please note, however, that in this case we will not refund the return costs, but that in-store returns are free of charge. The returns address can be found at Returns.

The amount will be refunded within 48 hours of receiving your package at our distribution centre.

Please note: If shipment tracking states that your package has arrived in Aschheim, please add another 2-3 business days until it arrives in Graz in our distribution centre.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change.