Choose country

Schweiz (Deutsch)
Suisse (Français)
Svizzera (Italiano)
Italia (Italiano)
Italien (Deutsch)
United Kingdom
België (Nederlands)
Belgique (Français)
More Countries

£ 40 discount with minimum order value of £ 250 with the code: EXTRA40GBP



Before returning your order to us in Austria, please contact our customer service.We will assist you in sending your package back to our distribution center.

You have a 21 day right to return period on all orders!

Return to shop
Free of charge in all Blue Tomato Shops


You can return or exchange products in all Blue Tomato shops within the return period, regardless of whether you have bought them online or in-shop*

Our shop staff will be happy to help you find the perfect (replacement) product.

You’re not sure, where you can find the next Blue Tomato shop? Have a look at ourBlue Tomato Shops list.

*Please note:

  • For returns in the shop, we can issue you a credit note or transfer the amount back to the payment method you originally used.
  • Please note that a refund for returned products purchased in the shop is only possible if the product was purchased in the same country and in the same currency.
  • Please note that cash refunds in our shops are not possible.
  • For a quick and easy return, it helps if you have a customer account with us, as all your purchases are stored here. Otherwise, please bring the original invoice with you.
  • Online orders sent to Switzerland can only be returned to Swiss shops.
Return shipping
Free returns on orders over £ 60


Of course, you can return your online purchases by sending them back to us.

This is how it works:



  1. Contact our customer service and let them know what you are returning in order to receive a return label

  2. Pack the items that you want to return and add the completed return form to the box

  3. Prepare the parcel for shipping:

    • Orders over £ 60
      Attach the return label you received after contacting our customer service to your order and drop it off for free at a FedEx location. To find your closest FedEx location, click here.

    • Orders up to £ 60
      Contact our customer service and follow their instructions. The return label will cost £ 12 and must be paid in advance.

  4. Post the parcel


  • If you received your order in several packages, you can return them together. Please note the order number and item information on the return form.
  • Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
  • Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
  • We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.
Return form

Here you can find the return form for print:

Return form


Right to cancel

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or in writing (e.g. per email) or you can use our cancellation form.

Important notes


If you want to return a product because of any defects, please contact our Customer Service.


Gift vouchers (i.e. value vouchers) cannot be returned or exchanged. The value of the return will be credited to your customer account.


Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 


If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Return exception

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.