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Shipping options and costs


Attention: We are shipping from the EU, so you have to pay customs charges/duties.
All orders are shipped untaxed. The shipping company will arrange customs clearance and then contact you regarding customs costs. Find more information about tax and customs for goods sent from abroad here.

Receive your order quickly with free express delivery for orders over € 100 (~GBP 90).

Because of new customs regulations, all order placed with standard delivery before 05.02.2021 might be delayed. Sadly, we cannot affect this. Unfortunately, we no longer can offer standard delivery to the UK. However, we have reduced express delivery fee for € 10 (~ GBP 9).

You can choose from the following shipping options:

Express delivery

COSTS

€ 10 (∼ GBP 9) - free shipping on orders over € 100

TRANSIT TIME*

2-4 business days

DELIVERY

DHL will notify you via SMS or email before delivering your parcel, so you can adjust the delivery details to your needs online. Please enter your phone number in the checkout process to make sure you don't miss the notification.
If no one is present to accept the delivery, the courier will leave a notification and try a second delivery attempt on the next business day. If the second attempt remains unsuccessful, your parcel will be deposited at a nearby parcel shop. You can collect your order within the next 7 business days before it is returned to us.

RETURNS

You can find further information under Returns.

 

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

  • DHL Track & Trace
    Please select your location before entering your parcel number under "Track & Trace".
  • GLS Track & Trace
    Please select your location before entering your parcel number under "Track a shipment".
  • UPS Track & Trace
    Please select your location before entering your parcel number under "Quick start - Track".

Please contact our customer service if you have any other questions.

*TRANSIT TIME

The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.

 
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