Frequently Asked Questions - Returns & refunds
What happens if the amount is refunded to my expired credit card?
We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.
How I track the progress of my return?
You can track the progress of your return in the tracking portal.
When will the amount be refunded?
The amount will be refunded as soon as your return is taken care of in our warehouse. The refund is usually processed between 48h.
I returned part of my order, but the wrong amount was refunded. What should I do?
You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change accordingly.