Modos de envío/costes
Te ofrecemos los siguientes métodos de envío:
COSTS
€ 5,90 - free shipping on orders over € 69
TRANSIT TIME*
4-8 business days
DELIVERY
FedEx
- Delivery on working days from Monday to Friday.
- If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
NOTE:
- We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
- Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.
RETURNS
Find out more details under returns.
COSTS
€ 12.90
TRANSIT TIME*
1-3 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.
RETURNS
You can find further information under Returns.
TABLAS DE SURF Y STAND-UP PADDLE Y ARTÍCULOS VOLUMINOSOS
Enviamos las tablas de surf y SUP y artículos voluminosos (p. ej. bolsas para tablas de surf, bolsas de viaje rígidas, etc.) con FedEx Freight.
COSTES
- hasta 399 €: 69 €
- 400–800 €: 59 €
- a partir de 800 €: 49 €
PLAZO DE ENTREGA*
3-7 días laborables
ENTREGA
- Las entregas se realizan en días laborables, de lunes a viernes.
- Para asegurar una entrega sin complicaciones, por favor facilítanos tu número de teléfono junto con tu dirección al realizer el pedido. La empresa de mensajería se pondrá en contacto contigo para coordinar la franja horaria de entrega. Si el primer intento de entrega no se lleva a cabo con éxito, se puede organizar la recogida en oficina o una segunda entrega a coste del receptor.
EXCEPCIÓN DE DEVOLUCIONESs
En caso de una devolución, tendrás que cubrir los gastos.
Seguimiento del paquete
Puedes consultar el estado de tu pedido en tu cuenta de cliente o en Seguimiento de pedidos.
Una vez que se haya entregado el paquete a la empresa de mensajería, podrás estar al tanto de su estado en todo momento; para ello, introduce el número de seguimiento de tu pedido en el apartado correspondiente de la web del servicio de mensajería:
Por favor, contacta con nuestro servicio de atención al cliente si tienes alguna otra pregunta.
*PERIODO DE ENTREGA
Es el tiempo que necesita el servicio de paquetería para entregar el paquete.
Más información en el apartado Tiempo de entrega/Disponibilidad.