Preguntas frecuentes - Entrega y envío

Puedes comprobar el estado de tu entrega en "Mis pedidos" en tu cuenta de cliente. Para saber si tu paquete ya ha sido enviado, haz clic en "ver tu pedido". Aquí también puedes encontrar nuestra herramienta de seguimiento de pedidos y el enlace de seguimiento.

Si quieres actualizar tu dirección de entrega después de haber realizado el pedido, ponte en contacto con nuestro servicio de atención al cliente. Si tu paquete ya ha sido enviado, ponte en contacto directamente con el transportista.

If you already know that you won’t be home at the time of delivery, we recommend choosing an alternative delivery address (e.g. your place of work, neighbour, friend, etc.).

Some parcel services will deposit your package at a nearby parcel shop or post office and leave a notification if no one is there to accept the delivery. We recommend contacting the parcel service directly to enquire about their procedure.

Please use our order tracking tool or the tracking link to stay up to date with your order's delivery status and estimated time of delivery. This way, you can also see if there has already been an unsuccessful delivery attempt. For more information click here.

If you are no longer interested in your purchase due to time constraints, no further actions are needed: you will be refunded to your initial payment method as soon as the parcel gets back to us.

If you would like to receive your order, please contact our customer service immediately. We can ship your parcel out again (to the same or to a different delivery address) as soon as it gets back to us.

To guarantee a smooth and quick delivery, we recommend you to choose a delivery address where someone will be present to accept the parcel and provide a valid local phone number.

Keep an eye on the tracking link when you receive it to stay up to date with the current location of your parcel and its estimated delivery time, check our order tracking tool.

If you place an order with a non-EU delivery address, all prices are displayed without the VAT. (Excluding: Switzerland, Norway and United Kindom)

The shipping company will take care of the import and issue you with a bill for all related charges, inculding custums duties, import turnover tax and VAT, on delivery.

You will find more details about shipping in your desired country under shipping & delivery and by selecting it in the country tab.

Please reach out to our customer service team right away, and we’ll take care of it!

Please check if there is a signature or picture in the tracking details. If you still cannot find your parcel, please contact our customer service team right away, and we will open an investigation wih the carrier. 

To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time.

Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.

We ensure every product leaves our warehouse in perfect condition.

If you notice damage to the parcel, please do not accept the delivery and contact customer service immediately.

If the damage or loss is visible on the package and not reported to the carrier at delivery, it will be assumed the goods were received in good condition. Any hidden damage must be reported within 7 days from delivery, or it will be presumed no damage existed.

If you find damage after accepting the package, take photos of the damage and packaging before opening it. Then, check all items for any further damage or missing products. Contact  customer service right away with the photos, a description of the issue, and your order number. Please keep all packaging materials for investigation purposes. 

Our team will work to resolve the issue as quickly as possible.