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Express delivery possible
Euro-Label certified
21-day right of return
All countries

Shipping options and costs


You can choose from the following shipping options:

Express Delivery

DHL Express World Flatrate

For orders sent to addresses outside of the EU and Europe, DHL Express costs are calculated depending on the weight of your parcel. You will see the exact shipping costs for your order in the checkout process. Please note that exact costs for bulky items (e.g. large suitcases, surfboards, etc.) can't be calculated in advance, because package dimensions also influence costs for air freight. If you have any further questions, please contact our Customer Service.

DHL Express World Flatrate
Up to 5 kg € 40
From 5 kg € 48
From 10 kg € 60
From 15 kg € 72
From 20 kg € 96
More information

VAT

If you have a non-EU delivery address, product prices are displayed without VAT. The delivery is carried out by DHL, who will issue you with an import customs bill when your order enters the country.

Taxes

Regulations vary between countries, so we can’t give you exact information on the amount of the customs duties charged. However, DHL will take care of the import and all required paper work.
Unfortunately, we can’t assume liability for any customs duties, so please inform yourself of your country’s customs regulations.

Guarantee

If your package gets lost on its way to you, you are covered by DHL, who will refund you the full amount of your order.

 

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

  • DHL Track & Trace
    Please select your location before entering your parcel number under "Track & Trace".
  • GLS Track & Trace
    Please select your location before entering your parcel number under "Track a shipment".
  • UPS Track & Trace
    Please select your location before entering your parcel number under "Quick start - Track".
  • Fedex Track & Trace
    Please select your location before entering your parcel number under "Track - tracking ID".

Please contact our customer service if you have any other questions.

*TRANSIT TIME

The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.