Shipping options and costs
You can choose from the following shipping options:
DHL Express World Flatrate
For orders sent to addresses outside of the EU and Europe, DHL Express costs are calculated depending on the weight of your parcel. You will see the exact shipping costs for your order in the checkout process. Please note that exact costs for bulky items (e.g. large suitcases, surfboards, etc.) can't be calculated in advance, because package dimensions also influence costs for air freight. If you have any further questions, please contact our Customer Service.
|DHL Express World Flatrate|
|Up to 5 kg||€ 40 (~ USD 50)|
|From 5 kg||€ 60 (~ USD 75)|
|From 10 kg||€ 80 (~ USD 100)|
|From 15 kg||€ 100 (~ USD 125)|
|From 20 kg||€ 120 (~ USD 150)|
If you have a non-EU delivery address, product prices are displayed without VAT. The delivery is carried out by DHL, who will issue you with an import customs bill when your order enters the country.
Regulations vary between countries, so we can’t give you exact information on the amount of the customs duties charged. However, DHL will take care of the import and all required paper work.
Unfortunately, we can’t assume liability for any customs duties, so please inform yourself of your country’s customs regulations.
If your package gets lost on its way to you, you are covered by DHL, who will refund you the full amount of your order.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
- DHL Track & Trace Please select your location before entering your parcel number under "Track & Trace".
- GLS Track & Trace Please select your location before entering your parcel number under "Track a shipment".
- UPS Track & Trace Please select your location before entering your parcel number under "Quick start - Track".
- Fedex Track & Trace Please select your location before entering your parcel number under "Track - tracking ID".
Please contact our customer service if you have any other questions.
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.