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Términos y condiciones


  1. For any business relationship between Blue Tomato and the customer starting from 26.04.2023 exclusively the following General Terms and Conditions will apply, regardless of the means of communication used.
  2. The customer recognizes the exclusive validity of Blue Tomato’s General Terms and Conditions for the entire business relationship. Blue Tomato will not recognize any different conditions of the customer unless the management of Blue Tomato has expressly agreed in writing to their validity. If the customer enters into a business relationship with Blue Tomato by using the website, he/she recognises the General Terms and Conditions as the basis for the entire business relationship between the customer and Blue Tomato.


    1. The presentation of products within the framework of the Online Shop does not represent a legally binding offer but rather an in-line catalogue without obligation. By clicking the button ‘Buy now’, you are making a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order will occur immediately after the order has been sent through an automatically generated e-mail and does not yet represent an acceptance of any contract. Such acceptance will only come into being when you receive an e-mail from us, in which we confirm the dispatch of the item or the order. We are able to accept your order within two days.
    2. You have the possibility of making the purchase contract in German or English. The ordering and transaction language may also be either German or English. We will store the text of the contract and will send you the order details by e-mail. You may consult previous orders in your customer account, provided that you have registered with us.
    3. If we cannot accept the offer or should certain products in an order not be available, then you will be informed immediately.
    4. Blue Tomato reserves the right to withdraw from the sales contract in cases of print or wording or calculation mistakes on the website.
    5. All offers are valid as long as stocks last. Should our supplier despite contractual agreement not be able to deliver the ordered products then we equally have the right to cancel a contract with a customer. In this case you will be informed without delay that the ordered product cannot be delivered. The already paid purchase price will be returned within 14 business days (with Saturday not being considered a business day) of or set against other products. We may refuse repayment until we have received back the goods again or you have sent us proof of having sent back the goods, whichever occurs first.
    6. Policy regarding the conditions for and consequences of cancellation are set out in the following section ‘Cancellation Policy’.


      Cancellation rights
      You have the right to cancel this contract within 21 days without stating any reason. The statutory cancellation period is 21 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item.

      Beyond the statutory cancellation period we voluntarily grant you an extended cancellation period amounting in total to 21 days for the articles which are also subject to the statutory cancellation right.

      This cancellation rights must be exercised by informing us,

      Blue Tomato GmbH
      Hochstraße 628
      A-8970 Schladming
      Fax: +43 (0) 3687-24 22 355
      Tel. (AT and all other countries): +43 (0) 3687 24223-33
      Tel. (DE): +49 (0) 89 41614861
      Tel. (CH): +41 (0) 435 082 199
      Tel. (ES): +34 913 496 545
      Tel. (FI): +358 (0) 942 450 010
      Tel. (FR): +33 (0) 1 85 85 01 48
      Tel. (NL): +31 (0) 20 49 90 369
      Tel. (IT): +39 (0) 029 475 0775
      Tel. (SL): +386 (0) 188 880 20

    7. by means of an unequivocal declaration (e.g. by a letter sent by post, fax or e-mail) of your decision to cancel this contract. To this end you may use the standard cancellation form. However, this is not obligatory.

      To observe the cancellation period it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the cancellation period.

      Consequences of cancellation
      If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within 21 days from the day on which notice of your cancellation of this contract was received by us. For this repayment we shall use the same means of payment you employed for the original transaction, unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment.

      We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on whichever is earlier.

      You must send back or hand back the goods without delay, and in any case at the latest within fourteen days from the day you informed us of the cancellation of this contract, to:

      Logistikcenter Blue Tomato
      Blue Tomato GmbH
      Köglerweg 50 Halle 1
      A-8042 Graz

      For customers from Switzerland send the package to the nearest of these selected Swiss shops:
      Blue Tomato Shop Winterthur, Marktgasse 38, 8400 Winterthur
      Blue Tomato Shop Bern, Marktgasse 55, 3011 Bern
      Blue Tomato Shop Lausanne, Rue St. Laurent 37, 1003 Lausanne
      Blue Tomato Shop Geneve, Rue Claudine-Levet 7, CH-1201 Geneve
      Blue Tomato Shop Basel, Falknerstrasse 7, CH-4001 Basel

      For customers from Norway:
      Blue Tomato Shop Oslo
      Grensen 13
      NO-0159 Oslo


      The time limit is observed if you dispatch the goods before the end of the 21 day period.

      The use of the return label and form is optional and does not affect your cancellation rights.

      If you are unable to restore or return to us anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, you must provided appropriate compensation. For the deterioration of the material and for usages made you must only provide compensation in as far as the usages or the deterioration are the consequence of employing the material in a way that goes beyond its tested features and functioning. By ‘Tested features and functioning’ we mean the testing and trying out of the particular item, as is possible or normal for example in the shop context.

      The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:

      • Contracts for the delivery of goods which are not pre-manufactured and the specification for the production of which is determined by the individual choice of the consumer or which are clearly customized for the individual needs of the consumer.
      • Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery.
      • Contracts for the delivery of goods if these by reason of their nature have been inseparably intermixed with other goods after delivery.
      • Contracts for the delivery of audio or video recordings or computer software in sealed packaging if the sealing has been removed since delivery.
      • Contracts for the delivery of newspapers, periodicals or illustrated magazines with the exception of subscription contracts.

      Items that can be sent by parcel are to be sent back at our risk. You bear the direct costs of the return of goods. In some countries, Blue Tomato pays the return costs if the order has reached a certain value. The individual return conditions can be found in the corresponding detailed information on the information page.

      For goods that can't usually be sent by parcel post (particularly surfboards and SUP boards), the customer must pay the return costs. The return costs vary depending on the country.

  1. The place of delivery for company business is our company location.


  1. Should nothing different be requested by the customer then the delivery address entered by the customer will be used.
  2. Delivery is assigned to different delivery service providers depending on the country. The relevant individual delivery conditions and delivery costs can be found in the detailed information on the internet page.
  3. If a delivery is not possible to a customer, be it because the customer was not reachable at the provided delivery address, although the time of delivery was indicated to the customer with appropriate notice or if the address provided was incorrect, then the customer will cover the costs of the unsuccessful delivery.
  4. The delivery is sent from stock, the location of which is also the place of delivery. The customer takes over the risk once he/she takes possession of the item.
  5. Delivery and service delays due to acts of God are not the responsibility of Blue Tomato. Such events give Blue Tomato the right to delay a delivery for the period of disruption and an appropriate restarting period or to withdraw entirely or in part from non completed parts of orders. Acts of God include strikes, natural disasters, war, blockades, import and export restrictions and other national interventions regardless whether they occur at Blue Tomato or distributors of Blue Tomato.
  6. In the case of effects of acts of God which will cause a delay of a delivery, we will of course inform the customer without delay.
  7. Deliveries are made worldwide, although for certain countries special security tests have to be undertaken before the delivery can be effected. In this case this is explained to the customer in advance. Please note that products of the brand Burton cannot be shipped outside Europe.


  1. All product prices of Blue Tomato are gross prices, include the legal value added tax of the respective country and are shown in the indicated currency. The prices are valid at the time of the order including sales tax, plus all expenses incurred with the shipment until revoked. Any customs tariffs incurred for shipments to Switzerland will be paid by Blue Tomato. The invoicing is in Euro. In some countries, exchange rate differences may occur if the payment is made in a different currency. Blue Tomato calculates with the exchange rates of the European Central Bank.
  2. For customers from outside the EU and Switzerland, Blue Tomato deducts VAT. Removal of country-specific import and sales tax is the responsibility of the customer and is not within the remit of Blue Tomato. Any applicable customs tariffs are to be paid by the customer.
  3. The purchase price is due immediately at the time of the order.
  4. The customer can pay the purchase price by credit card, PayPal and PayPal Express, regardless of his country. The other payment methods cash on delivery, prepayment, purchase on account, immediate transfer, direct debit and iDEAL are only available in certain countries. With the payment method PayPal Express, Blue Tomato stores the email address and delivery address deposited with PayPal to process the order. The customer always has the possibility to request Blue Tomato login data so he can track his order. Payment by instant transfer (Sofort) is currently only available in Austria, Germany and Switzerland, iDeal only in the Netherlands and purchase on account only in Switzerland. In the case of purchase on account, the invoiced amount must be paid by the due date indicated on the invoice form to the account of our external partner Klarna which is also indicated there. The payment method purchase on account does not exist for all our offers and requires among others a successful credit check by Klarna. If the customer is allowed to purchase on account for certain offers after checking the creditworthiness, the processing of the payment is done in cooperation with Klarna which takes over the invoice claim of Blue Tomato after conclusion of the purchase contract. Blue Tomato remains responsible for general customer enquiries (e.g. about the goods, delivery time, shipping), returns, complaints, declarations of revocation and shipments or credit notes even when purchasing on account via Klarna.
  5. If you as a customer are in default of payment, Blue Tomato is entitled to demand default interest of 5 % above the base interest rate p.a. announced by the Austrian National Bank. If Blue Tomato has incurred higher damages through defaulting, Blue Tomato is entitled to claim for them. Special case of purchase on account in Switzerland: If you as a customer do not meet your payment obligation, especially with the payment method purchase on account, you will be in default without further reminder upon expiry of the payment period set for you and must pay default interest of 8 %. Klarna is entitled to charge a reminder fee of up to CHF 30 (or approx. EUR 25) per payment reminder as well as other fees, in particular the costs of any collection procedure. Furthermore, Klarna will be able to refuse the processing of payment terms of sales contracts in the future, also with regard to other merchants. The General Terms and Conditions of Klarna applies.


  1. Unless otherwise agreed, the performance of the service is carried out at the location indicated by Blue Tomato, alternatively at the registered office of Blue Tomato.
  2. Blue Tomato is not responsible for any delays due to force majeure. Events of force majeure entitle Blue Tomato to postpone the service for the duration of the interference and re-establish a reasonable commencement period, or to withdraw in whole or in part from the unfulfilled part of the contract. Force majeure means a strike, natural disaster, war, blockade, epidemics or other superior forces.
  3. Blue Tomato will inform the customer of the occurrence of such force majeure events.
  4. Rental service "Rent your ride": The customer is fully responsible for the snowboard equipment provided by Blue Tomato. When picking up the equipment, the customer must present an official photo ID for identification purposes. With his booking the customer confirms that he is at least 16 years old. The equipment can be picked up starting with the opening hours of the respective Blue Tomato Shop and must be returned before the closing time of the respective Blue Tomato Shop at the end of the rental period. In case of late return, the full daily amount is due for each day of the delay. The exchange of the equipment during the contract period against equivalent products is possible at any time, an exchange against products of a higher category is only possible at extra charge.
    For bookings made less than 72 hours in advance, the specific model desired cannot be guaranteed. We can only guarantee a pick-up on the rental day and a model from the booked category.
    In the event of premature return of the equipment, there will be no refund, not even on a pro rata basis.
    When mounting, repairing or adjusting a binding, the customer agrees to the professional binding adjustment according to the manufacturer's instructions.
    The snowboard equipment is checked regularly and the bindings are adjusted to the customer based on age, gender, weight, height, riding speed and riding level.
    The customer is liable for the proper use of the rental product. In the case of theft, wilful or grossly negligent damage, he shall reimburse the current value of the equipment.


  1. A right to withhold may be invoked by the customer only when his complaints have been recognised legally or by Blue Tomato. The customer is only entitled to exercise his withholding right in as far as his counter claim is based on the same contractual relationship.


  1. All of our deliveries and services occur under proprietary right. Until all the claims against the customer have been fully met, the delivered products remain the property of Blue Tomato.
  2. If you are an entrepreneur in the midst of trade or self-employed, a legal individual under public law or public sector fund, we retain ownership of the purchased item until all outstanding claims from the business transactions with you have been settled. The relevant security rights can be transferred to third parties. Extraordinary dispositions such as pledges or chattel mortgages are inadmissible. In the event of processing, mixing or combining the goods supplied under reservation with other material, Blue Tomato acquires co-ownership of the new products created, in the ratio of the value of the goods supplied under reservation to that of the other material. In the event of seizure of the goods supplied under reservation, Blue Tomato shall be informed without delay and given assistance in securing its rights. In addition, all costs incurred in relation to this, including but not limited to those in connection with objection proceedings, shall be reimbursed.
  3. A right of compensation is only available to you, if your counterclaims are established legally or recognized or accepted by us. Additionally, you only have a right of retention, so long as your counterclaim is based on the same contract.
  4. If the customer has any remaining default payments due to us, all existing receivable are due immediately.


  1. The guarantee period is based on the legal regulations. This is 2 years and begins at the time the customer receives the product.
  2. Claims against Blue Tomato which may go beyond guarantee claims based on a manufacturer’s guarantee are excluded in as far as this is legally permissible. Claims arising from a manufacturer’s guarantee can only be claimed by the customer against the manufacturer, who has provided the guarantee.
  3. The guarantee is not valid against normal wear and tear caused by use of a product.
  4. Should a defect in a purchased item be the responsibility of Blue Tomato, then Blue Tomato is entitled to choose either to provide a repair or remedy of the fault, or a replacement product. If Blue Tomato is unwilling or not able to repair the problem or provide a replacement or the time taken to carry this out is longer than the appropriate time period expected for reasons that fall within the responsibility of Blue Tomato or if the repair/replacement delivery is unsuccessful, then the customer is entitled to withdraw from his contract or to ask for an appropriate reduction of the purchase price.
  5. If a warranty claim should occur on a product ordered online, the customer can return it to the contact address provided. Should it arise that the product does not have a fault that falls under warranty then Blue Tomato will bill the customer for any expenses incurred.
  6. Compensation for consequential damage (due to defects), as well as for any other damage to materials or financial loss and claims for damages by third parties against customers, are excluded, in as far as it is not a case of consumer business.


  1. Claims by the customer other than the guarantee claims laid down in §7, especially damages claims, are excluded, in as far as this is legally permissible. Thus Blue Tomato accepts no responsibility for damage or harm not directly linked to the delivered object itself and especially not for loss of profit or other financial loss by the customer. In as far as the liability of Blue Tomato is excluded or limited, this also applies for the personal liability of employees, representatives or agents.
  2. The liability limitation defined in § 8 sec.1 does not apply in as far as the damage/harm is the result of intentionality or gross negligence or personal injury has occurred.
  3. Blue Tomato accepts no responsibility for the eventuality that the services offered from its website are not available without interruption nor for the conservation of stored data.
  4. The customer expressly understands that bindings are only mounted according to their general settings. No adjustments have been made with regards to actual body weight, body size, ability or intended use. The customer understands that sets equipped with pre-mounted bindings are not ready to ride! The customer undertakes to have the settings adjusted according to industry standards by an authorized dealer (technician) and to have them regularly checked.


  1. The links to outside pages made by Blue Tomato are only signposts to these sites; therefore they are presented in specific browser windows by means of external links. Blue Tomato does not identify with the content of these pages to which reference is made and accepts no responsibility for them.


  1. On ordering the customer is obliged to make truthful statements. In as far as there is a change in the customer’s data, especially names, address, e-mail address, telephone number, the customer is obliged to inform Blue Tomato of this change without delay by changing the information given. If the customer fails to give this information or provides false data from the outset, especially a false e-mail address, then Blue Tomato may withdraw from the contract, in as far as such a contract has been made.


  1. Austrian law applies.
  2. In all legal matters Austrian law, excluding any of its reference provisions and the UN sales law, applies exclusively to all legal dealings between Blue Tomato and the customer applies, in as far as this is legally permissible.
  3. For consumers as defined in Art 5 EVÜ their national obligatory consumer protection law provisions apply, unless the applicable Austrian provisions are more favourable.
  4. If the customer is not subject to general legal jurisdiction in Austria, has changed residence or moved his/her normal place of residence abroad since the purchase contract was made or his/her normal residence is not fixed/known at the time of any action brought, then Schladming will be applied as the exclusive jurisdiction for any disputes arising directly or indirectly as a result of a contract.
  5. If the customer has his place of residence or is normally present or is employed in Austria, then for an action against him/her in accordance with §§88, 89, 93 Sect. 2 and 104 Para. 1 amended, any question relating to the competence of a particular court can only be determined by place of residence, normal place of presence or employment location. This is not the case with pre-existing disputes. For any legal disputes arising from the contract, the mandatory computer protection law provisions at the consumer’s place of residence are also applicable to the contractual relationship.
  6. Blue Tomato recognizes the Internet Ombudsstelle as an extrajudicial arbitration agency:
    Internet Ombudsstelle


  1. All data collected by us will be used and processed exclusively within the framework of the current data protection laws in accordance with our data protection regulations.


  1. Should certain terms of the current contract be ineffective or impracticable or after contract closure be ineffective or impracticable, then the validity of the remaining provisions of the contract still remains unchanged. Practical and effective provisions, the effects of which will come closest to fulfilling the commercial goals pursued by the contracting parties through the ineffective and/or impracticable provisions, will replace the ineffective or impracticable provisions. The provisions above also apply in the case that the contract is incomplete.

Here you can download our terms and conditions as a pdf-file!

Valid from / latest update: 26.04.2023

Do you still have questions? Then take a look at our FAQ’s there you will certainly find an answer. If not, then just contact our customer services.