Leveringsmåte og kostnader

COSTS

€ 4.90 - Free shipping on orders over € 69

TRANSIT TIME*

3-5 business days

DELIVERY

Austrian Post: 

• If nobody is present at the given address to accept the delivery, a notification will be left and your parcel will be stored at the nearest parcel shop, where it will be available for collection for 7 days. Track your delivery here.

FedEx

• Delivery on working days from Monday to Friday.
• If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you could provide a signed confirmation authorising the carrier to leave your package in a safe location if you’re not available at the delivery address. Please note that in such cases, the carrier is not responsible for any loss or damage of the package(s).

NOTE:

• We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
• Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
• Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

RETURNS

You can find more information on returns here .

STROŠKI

€ 9,90

ČAS POŠILJANJA*

1-2 delovnih dni

• Dostava ob delovnih dneh od ponedeljka do petka.
• Če na naslovu za dostavo ni nikogar, ki bi prevzel vašo pošiljko, vam bo kurir pustil obvestilo o neuspešnem poskusu dostave. Na obvestilu preverite, ali smo vam paket pustili na sosednjem naslovu, oz. poiščite podatke o sledenju ter datum naslednjega poskusa dostave.
• Če vas ni na naslovu za dostavo, lahko pustite tudi podpisano potrdilo, s katerim pooblastite FedEx, da pusti paket na varnem mestu. Prosimo, upoštevajte, da dostavljavec v takšnih primerih ne odgovarja za izgubo ali poškodbo paketov.
• Nekatera naročila so odposlana direktno iz naših trgovin. Če so izdelki na voljo v eni izmed naših trgovin, ki se nahaja bližje kakor naše centralno skladišče, jih bomo odposlali iz trgovine s standardno dostavo. Na ta način lahko zagotovimo hitrejšo dostavo vašega naročila. Opravičujemo se za morebitne nevšečnosti in se vam zahvaljujemo za razumevanje.

VRAČILA

Poišči dodatne informacije na strani za vračila.

SURF-, SUP-BOARDI in VEČJI IZDELKI
Surf deske, deske SUP in večje predmete (npr. torbe za surfanje, potovalne torbe, trde kovčke itd.) dostavimo s FedEx Freight.

Cenik
€ 39

Čas dostave*
1-4 delovnih dni

Dostava

• Dostava v delovnih dneh od ponedeljka do petka.
• Za zagotovitev uspešne dostave vas prosimo, da zraven svojega naslova pripišete še vašo telefonsko številko. Dostavna služba vas bo glede časa in datuma kontaktirala po telefonu. V primeru, da prvi poskus dostave ni uspešen, se z dostavno službo lahko dogovorite za prevzem paketa na prevzemnem mestu ali ponoven poskus dostave (plačljiv).

FedEx Freight posebnosti pri vračilu
V primeru vračila boste morali stroške pošiljanja kriti sami.