Tipo di spedizione & costi

COSTS

€ 3,90 - Free shipping on orders over € 69

TRANSIT TIME*

3-5 business days

DELIVERY 

DHL / Deutsche Post

• Delivery on working days from Monday to Friday.
• There will be up to 2 delivery attempts. Should this also be unsuccessful, your parcel will be deposited at the nearest post office. Where it is ready for pick up for about 7 days.

FedEx

• Delivery on working days from Monday to Friday.
• If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel(s).

DELIVERY TO A PICKUP LOCATION

You can also have your order delivered to a DHL Packstation (except bulky goods like snowboards).

• In the second step of the checkout process, fill in your billing address and select “Different delivery address”.
• If your address is automatically preselected, click on “change” and “add new address”. You can save the new address for future orders.
• Check the "DHL Packstation" box and fill in the remaining fields. You can find the number of your closest DHL Packstation here: DHL-Packstation-Finder

NOTE:

• We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
• Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
• Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

RETURNS

Find out more details under returns.

You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.

An overview of our shops can be found at Blue Tomato Shops.

Shop delivery is NOT available for:

• payments via Klarna
• surfboards and SUP boards

COSTS

€ 9,90

TRANSIT TIME*

1-2 business days

DELIVERY

• Delivery on working days from Monday to Friday.
• You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel(s).
• Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.

RETURNS

Find out more details under returns.

SURFBOARDS PIU' CORTE DI 6’1
Le spese di spedizione per tavole da surf più corte di 6'1" corrispondono ai costi di spedizione standard all'interno dell'UE.
Sfortunatamente, non è possibile avere la spedizione express.

SURF & SUP DI LUNGHEZZA A PARTIRE DA 6'1
Spediamo tavole da surf e SUP con lunghezza da 6'1 tramite DHL Freight.

Costi
Consegna a uno dei nostri negozi: gratuita | Consegna al tuo indirizzo prescelto: € 39

Tempo di transizione*
1-4 giorni lavorativi

Spedizione

• La consegna sarà effettuata durante le giornate lavorative, dal Lunedì al Venerdì.
• Per una consegna avvenuta con successo è necessario fornire il proprio indirizzo e il numero di telefono, perchè sarà da concordare una finestra temporale in cui sarà effettuabile la consegna. Se il primo tentativo di consegna non avesse esito positivo, sarà possibile organizzare il ritiro presso il centro ritiro del corriere o un secondo tentativo di consegna.

Eccezione resi

Se il tuo ordine è stato spedito con DHL Freight, dovrai sostenere i costi di reso.