Tipo di spedizione & costi
Offriamo i sequenti modi di spedizione/consegna:
COSTS
€ 9.90 - Free shipping on orders over € 100.
TRANSIT TIME*
4-6 business days
DELIVERY
FedEx
- Delivery on working days from Monday to Friday.
- If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note that in such cases, the carrier is not responsible for any loss or damage of the packages.
NOTE:
- We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
- Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.
RETURNS
Find out more details under returns.
Costs
This shipping method is always subject to a charge. The shipping costs depend on the weight of the parcel. You will see the exact costs for your order in the checkout process.
Express delivery costs:
| Weight in kilograms | Costs |
| Up to 5 kg | € 36 |
| From 10 kg | € 48 |
| From 15 kg | € 72 |
| From 20 kg | € 96 |
| From 30 kg | € 132** |
Transit Time*
2-4 business days
Delivery
After two unsuccessful delivery attempts to your address, the courier will deposit your parcel at a nearby post office. You can collect your order within the next 7 days.
Returns
You can find more information on returns here.
**Prices will rise with increasing weight and volume: Not only weight, but also package dimensions influence costs for airfreight. For this reason, exact express delivery costs for bulky items (e.g. large suitcases, surfboards, etc.) can’t be calculated in advance. If you have any further questions, please ask our Customer Service.
COSTS
€ 12.90
TRANSIT TIME*
1-3 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.
RETURNS
You can find further information under Returns.
PLANCHES DE SURF & SUP & ARTICLES VOLUMINEUX
La livraison de planches de Surf, de SUP et les articles volumineux (ex. sacs pour planches de surf, sacs de voyage à coque rigide, etc.) par FedEx Freight.
COÛT
€ 49
TEMPS DE TRANSPORT*
3-7 jours ouvrés
LIVRAISON
- La livraison a lieu les jours ouvrés du lundi au vendredi.
- Pour faire en sorte que la livraison se passe au mieux, indiquez votre numéro de téléphone aux côtés de votre adresse en passant la commande. Une date et heure de livraison sera convenu suite à un appel avec le service de livraison. Si la première livraison n’aboutit pas, un pick-up sera possible à votre centre de livraison local ou une deuxième date de livraison peut être organisée à votre charge.
EXCEPTION DES RETOURS
Les coûts de retour sont à votre charge.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.
COÛT
€ 12,90
TEMPS DE TRANSIT*
1-3 jours ouvrables
TENTATIVES DE LIVRAISON
- Livraison les jours ouvrables du lundi au vendredi.
- Si personne n'est disponible pour réceptionner le colis à l'adresse de livraison, le coursier déposera un avis de passage. Consultez l'avis de passage pour savoir si nous avons remis votre colis à un voisin ou si nous avons indiqué un numéro de suivi précisant la date de la prochaine tentative de livraison.
- Si vous n'êtes pas présent à l'adresse de livraison, vous pouvez également nous faire parvenir une confirmation signée autorisant FedEx à déposer votre colis en lieu sûr.
RETOURS
Découvrez plus de détails sur la page Retours.
Nos magasins expédient certaines commandes. Dans le cas où vos articles seraient plus rapidement disponible en magasin que dans notre entrepôt, ils seront expédiés directement du magasin par livraison standard. Nous vous remercions pour votre compréhension.