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Returns are simple – this is how it works:
- Fill out the attached return form (The use of the returns form is optional and does not affect your right of revocation.)
- Pack the item (and attach the return form)
- Affix the attached return label or send it sufficiently stamped to the following address:
Blue Tomato Distribution Center
Köglerweg 50 - Halle 1
- Send it.
For returns from non-EU countries high costs can be incurred due to tariff regulations, import taxes etc. These costs are to be borne by you. Please contact our Customer Service beforehand whenever questions arise.
Here you can find the return form once again to print out:
Please note down the number that is printed on the sticker below the barcode. You can use this number to track the progress of your return online and also to check whether it has successfully arrived at our warehouse. Please keep the postage receipt when returning your package; in the case of the package being lost in transit, the receipt will be required for tracking purposes. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by Email as soon as we have received it.
When returning packages we recommend that you use tracked delivery, as we assume no responsibility for lost or delayed returns. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by Email as soon as we have received it.
Returns for orders over € 200,-
If your order value is € 200,- or more, we will enclose a free return label with your delivery, so that you can return it to us without charge and hassle-free. Just fill out the form, stick the return label on your parcel and employ FedEx for a pick-up. Please find the telephone number of FedEx on the enclosed return form.
If you want to send bulky goods like surfboards back to us, please contact our customer service first, so we can prepare everything for a smooth return.
Returns for orders under € 200,-
Please ensure that you return orders with sufficient postage. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find most affordable and convenient delivery service for your return.
Right to cancel
If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, fax, mail or by our cancellation form).
Complaints and manufacturer's warranty
If you are returning goods because of a delivery error or damage to the package or goods, please consult the complaints section.
Returns of orders with gift-vouchers
Gift vouchers (vouchers that have been bought) will be reimbursed following a return. Depending on the value of your returned product all or some of the voucher’s value will be credited to your customer account. Gift vouchers cannot be substituted for cash.
Returns of orders within a promotion
Sales campaigns & promotions:
Please note that if you return an item purchased through an advertising campaign, the promotion becomes invalid. In other words, the claim for the free article or the saving expires.
Please note: Promotional vouchers will not be refunded in case of complete or partial return of your order. Furthermore, certain promotional vouchers are only valid in a specified period within a sales campaign.
Returns: exeptions to the exemption limit for free shipping:
In the case of returns, we reserve the right to charge the standard shipping charges. For example, if the value of the order minus the return is less than the shipping cost limit.
Premounted ski sets
Please note that premounted ski sets represent an ajustment of the products to you personal needs and are therefore excluded from your right to return.
Returns of Surfboards and SUPs
If your order was delivered by Fedex Freight or a haulier, the cost of the return will be borne by you. Our Customer Service team will be happy to help you make a simple return.