Shipping options and costs

Costs

€ 3,90 - Free shipping on orders over € 50

Transit Time*

1-3 business days

Delivery 

DHL / Deutsche Post

• Delivery on working days from Monday to Friday.
• There will be up to 2 delivery attempts. Should this also be unsuccessful, your parcel will be deposited at the nearest post office. Where it is ready for pick up for about 7 days.

FedEx

• Delivery on working days from Monday to Friday.
• If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

Delivery to a pickup location

You can also have your order delivered to a DHL Packstation (except bulky goods like snowboards).

• In the second step of the checkout process, fill in your billing address and select “Different delivery address”.
• If your address is automatically preselected, click on “change” and “add new address”. You can save the new address for future orders.
• Check the "DHL Packstation" box and fill in the remaining fields. You can find the number of your closest DHL Packstation here: DHL-Packstation-Finder

Returns

Find out more details under returns.

You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.

An overview of our shops can be found at Blue Tomato Shops.

Click & Collect is unfortunately not possible for payments with Klarna.

COSTS

€ 12,90

TRANSIT TIME*

1-2 business days

DELIVERY

• Delivery on working days from Monday to Friday.
• You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

Find out more details under returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express delivery unfortunately is not possible.

SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.

Costs
Delivery in one of our shops: for free | Delivery to your desired address: € 39

Transit time*
1-4 working days

Delivery

• Delivery takes place on working days from Monday to Friday.
• For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.

Exception for the return

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.