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Payment options


The following information is for payment options in Germany.

PayPal

PayPal is a payment service that allows you to easily, quickly and securely pay online. All you need is a PayPal account. Registration is free.

Payment process

  1. Select "PayPal" as payment method in the checkout process.
  2. You will be redirected to PayPal, where you have to log into your account to confirm the purchase.
  3. There are no transaction costs.
  4. Your order will be processed immediately.

If you don't complete the payment right away, your order will be saved and you can do so later on. Simply go to "My orders" in your customer account, select the order and click "Not paid yet - pay now". We will process your order as you have confirmed the payment.

You can also use PayPal when ordering on the phone or per email. Let us know on the phone or in your ordering email and will we send you a PayPal payment link. 

Credit card

With credit card you can pay quickly and 100% securely. We accept Visa, Mastercard, Diners Club and American Express.

Payment process

  • Select "credit card" as payment method in the checkout process.
  • After confirming the order, you will be redirected to enter your credit card details.
  • Please enter your card number, security code and expiration date and complete the payment.
  • Once you have placed your order, the billing amount will be reserved on your credit card and you will receive an order confirmation email.
  • We will charge your credit card once we ship your order.

Please note:

  •  If we can’t approve your card, we won’t charge your account. If you have any questions, please contact our Customer Service or your credit card company.

Safety check

  • In some cases, we might have to check your credit card for safety reasons. We will send you an email asking for a colour copy of the front and back side of your credit card (the credit card number and owner’s name must be visible). We will also need a copy of a valid ID (official identity card, passport or drivers license).
  • Please send us these copies per email.
Purchase on account

In cooperation with BillPay we offer the option to purchase on account.

With this method, you pay as soon as you have received your order (within 30 days of the invoice date). This allows you to conveniently try your new items at home before settling the bill. You only have to pay for the products that you actually want to keep. 

Requirements

  • You must be 18 years or older
  • Your delivery and billing address must be in Germany
  • Your order can't exceed € 500
  • Your order can't include gift vouchers
  • We can successfully complete an identity and credit check with the data you have provided

Payment process

Order:

  • Select  „purchase on account“ as payment option in the checkout process. BillPay will then verify and review your data and carry out a credit check.
  • If the verification is successful, you can complete your order.

Please note that the verification is an automated process and Blue Tomato has no influence on the outcome. You can find more information on the credit check here.

Order confirmation:

  • Once we have confirmed your order, we will send you an order and shipping confirmation email as usual.
  • The order confirmation already contains all the information you need to settle your bill. Additionally, you will find a printed version of the invoice with all payment details in your parcel. 

Payment:

Please settle your bill directly with our partner BillPay within 30 days of the invoice date. 

You can find all required payment details (IBAN, BIC/SWIFT, payment reference, etc.) on the invoice.  Please contact the BillPay customer service for questions about BillPay and their payment process.

Instant transfer ('Sofort')

With this method, your payment is transferred immediately and instantly. You don’t have to register an account, charge a sub-account or enter your credit card information. All you need is access to online banking, so you can transfer the billing amount to our account. Once we have received your payment, we will continue processing your order.

Payment process

  • Select instant bank transfer (‘Sofort’) as payment method in the checkout process.
  • You will be redirected to our partner “Sofort”, where you have to log in with your online banking account details to confirm the purchase with your PIN and TAN.
  • There are no transaction costs.
  • Your order will be processed immediately.
Prepayment

With this option, you can transfer the billing amount directly to our bank account. As soon as we have received your payment, we can continue processing your order. Please note that the transfer between banks can take up to 5 business days. 

Payment process

  1. Select “Prepayment” as payment method in the checkout process.
  2. Once you have completed your order, we will send you an email with all payment information and our bank details. You can also find them here.
  3. Simply transfer the billing amount into our bank account (make sure that you select “no charge to the recipient”).
  4. Indicate your name and order number as payment reference to guarantee quick processing.

Here you can find our bank details!

Please note that payments in currencies other than the Euro can be subject to additional costs.

Amazon Pay

Amazon Pay connects to your Amazon account, so your delivery addresses and billing information are transferred automatically.

Attention: You need an Amazon customer account to use Amazon Pay

Payment process:

  1. Add your items to the shopping basket.
  2. After clicking the “Checkout” button, you will see a log in form. 
  3. Press the Amazon Pay button and sign into your Amazon account.
  4. Now you can make changes to your delivery and billing address if required.
  5. Select your shipping method.
  6. Confirm and send your order (only then Amazon will initiate payment and register your order with us).

Please note:

Redeeming a voucher when using Amazon Pay is not possible.

PayPal Express

With PayPal Express you can directly access your PayPal account and transfer all billing and delivery information to save time while ordering.

Payment process:

  1. Add your items to the shopping basket.
  2. Select "PayPal Express" as payment method in the checkout process.
  3. You will be redirected to PayPal Express, where you have to log into your account to confirm the purchase.
  4. All required billing and delivery information will be transferred automatically and filled into our order form, so you don't have to re-type your addresses.
  5. If you want your order delivered to a different address, you can change it in the last step of the checkout process on the order confirmation page.
  6. Please check all your details on the overview page before confirming your order.
  7. Your order will be processed immediately.
  8. There are no transaction costs.
Cash on delivery

With this method, you have to pay a cash on delivery fee additionally to the regular shipping costs. You can find more information here.

The courier will charge the total billing amount of your order upon delivery, so you can pay for your new products directly at your doorstep.

Please note:

  • If no one is present to accept the delivery, the courier will leave a notification asking you to contact the parcel service.
  • Alternatively to your home, you can set your place of work, a friend or neighbour as delivery address.
  • Make sure that you have the exact billing amount in cash when your order arrives.
  • Payment is in your local currency.
  • Unfortunately, your order can’t be sent with express shipping when you pay with cash on delivery.