Způsob dodání & Poplatky
Nabízíme vám následující možnosti doručení:
COSTS
€ 9.90 - Free shipping on orders over € 100.
TRANSIT TIME*
4-6 business days
DELIVERY
FedEx
- Delivery on working days from Monday to Friday.
- If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note that in such cases, the carrier is not responsible for any loss or damage of the packages.
NOTE:
- We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
- Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.
RETURNS
Find out more details under returns.
Costs
This shipping method is always subject to a charge. The shipping costs depend on the weight of the parcel. You will see the exact costs for your order in the checkout process.
Express delivery costs:
| Weight in kilograms | Costs |
| Up to 5 kg | € 36 |
| From 10 kg | € 48 |
| From 15 kg | € 72 |
| From 20 kg | € 96 |
| From 30 kg | € 132** |
Transit Time*
2-4 business days
Delivery
After two unsuccessful delivery attempts to your address, the courier will deposit your parcel at a nearby post office. You can collect your order within the next 7 days.
Returns
You can find more information on returns here.
**Prices will rise with increasing weight and volume: Not only weight, but also package dimensions influence costs for airfreight. For this reason, exact express delivery costs for bulky items (e.g. large suitcases, surfboards, etc.) can’t be calculated in advance. If you have any further questions, please ask our Customer Service.
COSTS
€ 12.90
TRANSIT TIME*
1-3 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
- Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.
RETURNS
You can find further information under Returns.
SURF A SUP PRKNA & OBJEMMÉ POLOŽKY
Surfovací prkna a SUP prkna a objemné položky (např. tašky na surfovací prkno, cestovní kufry atd.) dodáváme prostřednictvím FedEx Freight.
NÁKLADY
€ 49
DOBA DOPRAVY*
3-7 pracovních dnů
DORUČENI
- Doručení během pracovních dní od pondělí do pátku.
- Pro úspěšné doručení zadejte prosím telefonní číslo vedle adresy během objednávkového procesu. Čas doručení bude dohodnut telefonicky. Pokud bude první pokus o doručení neúspěšný, lze domluvit vyzvednutí v příslušném depu, anebo dohodnout další termín doručení za poplatek.
VÝJIMKY PRO VRÁCENÍ
Vrácení zboží prostřednictvím společnosti FedEx Freight se provádí na vaše náklady.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.
POPLATKY
€ 12,90
DODACÍ LHŮTA*
1-3 pracovní dny
POKUSY O DORUČENÍ
- Doručení během pracovních dní od pondělí do pátku.
- Pokud na doručovací adrese není nikdo, kdo by zásilku převzal, zanechá na ní řidič oznámení o neúspěšném doručení zásilky. Na oznámení o neúspěšném doručení zásilky bude uvedeno, zda jsme balík doručili na sousední adresu, případně na něm najdete informace ke sledování zásilky a datum dalšího pokusu o doručení.
- Případně můžete také poskytnout podepsané potvrzení, které společnost FedEx opravňuje k ponechání balíku na bezpečném místě, pokud vás řidič na doručovací adrese nezastihne.
VRÁCENÍ ZBOŽÍ
Více informací naleznete v části Vrácení zboží.
Naše obchody zasílají některé naše objednávky. V případě, že vaše produkty byly rychleji dostupné v některém z našich obchodů než z našeho skladu, obchod vám je zašle se standardní dopravou. Za tyto nepříjemnosti se omlouváme.