Resi

 

Of course, you can also return your online purchases by sending them back to us. The return label and commercial invoice required for the return are created and displayed after you registered the return in the portal.

This is how it works:

 

1. Register the items you want to return and select the date and time for the FedEx courier to pick up your return package.


2. Pack the items in their original packaging. Then place them in a shipping box or a sturdy shipping bag. Please ensure that all price tags are included.


3. Print the return label once and the commercial invoice three times. Stick the return label on the shipping box and place the 3 commercial invoices in a clear pouch outside of the package.


4. A FedEx courier will contact you on the selected date to pick up your return package.

 

 

1. Make sure that the barcode is included with the item you can find it either on the packaging of the item or directly on the tag.
   Without the barcode, the item cannot be assigned to your order


2. Pack the items that you want to return to the box


3. Frank the parcel sufficiently and send it to the nearest of these selected Swiss shops:



Blue Tomato Shop Winterthur, Marktgasse 38, CH-8400 Winterthur 

Blue Tomato Shop Fribourg, Rue de Romont 1, CH-1700 Fribourg  

Blue Tomato Shop Lausanne, Rue St. Laurent 37, CH-1003 Lausanne 

Blue Tomato Shop Geneve, Rue Claudine-Levet 7, CH-1201 Geneve;ve 

Blue Tomato Shop Basel, Falknerstrasse 7, CH-4001 Basel 




You are free to choose which parcel service you want to use for the return shipping. We recommend comparing prices.

4. Post the parcel

 

Note:

• If you received your order in several packages, you can return them together. 
• Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
• Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
• We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.

 

Ne glede na to, če ste izdelek kupili v eni izmed naših trgovin ali pa na spletu, le-tega lahko vedno zamenjate za drugi izdelek v katerikoli Blue Tomato trgovini ali pa ga preprosto vrnete v navedenem obdobju za vračila.*

Poleg tega vam v naših trgovinah zagotavljamo podporo in svetovanje pri iskanju optimalnega (nadomestnega) izdelka.

Niste prepričani, kje je vam najbližja Blue Tomato trgovina in kakšen je njihov delovnik? Poglejte si naše Blue Tomato trgovine.

 

*Prosimo, upoštevajte:

• Za vračilo artiklov v trgovini lahko izdamo dobropis ali nakažemo znesek na isto plačilno metodo, s katero je bilo izvedeno plačilo.
• Vračilo denarja za vrnjene artikle, ki so bili kupljeni v fizični trgovini,
  je možno samo, če so bili artikli kupljeni v isti državi in plačani z isto valuto.
• Prosimo upoštevajte, da pri vračilu izdelkov v naše trgovine znesek kupnine ne vračamo v gotovini.
• Vračilo artiklov poteka hitreje in lažje, če imaš pri nas ustvarjen uporabniški račun, saj so na njem shranjeni vsi tvoji nakupi. Če nimaš uporabniškega računa, prinesi prosim s sabo originalni račun.
• Spletna naročila, ki so bila dostavljena v Švico lahko vrnete le v naše trgovine v Švici.

 

You have ordered with Klarna and would like to return something?

Proceed as follows:

1. Return to one of our shops or pack the part of your order that you want to return and follow all further instructions as described under "Return".
2. Now you also need to inform Klarna so that your open payment is adjusted. To do this, open the Klarna app, select the relevant order and click on "Register return".
3. Your return is now registered. Klarna will pause your invoice while you send the product back to us. As soon as we receive it, we will update your Klarna invoice.

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or or in writing (e.g. per email) or you can follow the instructions here to either return to shop or return shipping.

Reklamacije in garancija proizvajalca

Če želite izdelek vrniti zaradi napak, se obrnite na našo službo za pomoč strankam.

Vračila naročil plačanih z darilnimi boni

V primeru vračila bo vrednost kupljenih darilnih bonov prenešena nazaj na vaš uporabniški račun.

Prosimo, upoštevajte: darilne bone ne izplačujemo v gotovini.

VRAČILA Z VKLJUČENIMI PROMOCIJSKIMI POPUSTI/KODAMI ALI BONI

Boni in kode izdani med promocijo so še vedno veljavni če se vrne del ali celota naročila, dokler so pogoji promocije še vedno aktualni.

Prosimo upoštevajte, da promocijski boni niso izplačljivi v gotovini v primeru celotnega ali delnega vračila naročenih artiklov. Nadalje, nekateri promocijski boni so veljavni le določeno obdobje v času oglaševalske kampanje.

Vračilo surfov in Stand Up Paddle boardov

Če je bilo vaše naročilo poslano z DHL Freight, boste morali pokriti stroške vračila.

Če imate dodatna vprašanja vas prosimo, da kontaktirate našo službo za pomoč strankam.

Prednameščeni smučarski kompleti

Prosimo upoštevajte, da prednameščeni smučarski kompleti pomenijo trajno prilagoditev izdelkov vašim osebnim potebam in jih zato ni mogoče vrniti.