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Returns


 

You can cancel your order, return or exchange products within 100 days.*

*The expansion of the return period to 100 days is valid for all oders that are placed between 10.11.2022 and 22.12.2022.

Return to shop
Free of charge in all Blue Tomato Shops

 

You can return or exchange products in all Blue Tomato shops within the return period, regardless of whether you have bought them online or in-shop*

Our shop staff will be happy to help you find the perfect (replacement) product.

You’re not sure, where you can find the next Blue Tomato shop? Have a look at ourBlue Tomato Shops list.

*Please note:

  • For online orders that are returned to a shop, we can either issue a credit note or refund the amount. We will refund the money with the same method as used for payment.
  • For returns of purchases made in our shops, we can only issue a credit note or exchange your item for another one.
  • Please note that cash refunds in our shops are not possible.
  • Please bring the original receipt for quicker and easier processing of your refund.
  • Online orders sent to Switzerland can only be returned to Swiss shops (or to our Distribution Center in Austria).
Return shipping
Free returns on orders over DKK 300

Of course, you can also return your online purchases by sending them back to us.

This is how it works:

Rücksendung

 

  1. Fill in the return form that came with your order

  2. Pack the items that you want to return and add the completed return form to the box

  3. Prepare the parcel for shipping:

    • Orders over DKK 300
      Attach the return label that came with your order and drop it off for free at a DPD parcel shop. To find your closest parcel shop, click here under "Find".

    • Orders up to DKK 300
      Frank the parcel sufficiently and send it to the following address:
      Blue Tomato
      Distribution Center
      Köglerweg 50 - Halle 1
      8042 Graz
      Austria
    • You are free to choose which parcel service you want to use for the return shipping. We recommend comparing prices.

  4. Post the parcel

Note:

  • If you received your order in several packages, you can return them together. Please note the order number and item information on the return form.
  • Please note down the number below the barcode on the return label. With this number you can track the status of your return shipping online to make sure it successfully arrives back with us.
  • Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost.
  • We don’t assume liability until the package reaches our warehouse. We will send you an email as soon as we have received your return.
  • If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.
Return shipping with Klarna

You have ordered with Klarna and want to return something? It's as simple as this:

  1. Register your return with us and follow all further instructions under "Return shipping".
  2. Pack the part of your shipment that you want to return.
  3. Send the package to the address we have given you:
    Blue Tomato
    Distribution Center
    Köglerweg 50 - Halle 1
    8042 Graz
    Austria
  4. Now open the Klarna app. Select the corresponding order and click on "Register return".
  5. Your return is now registered. Klarna will pause your invoice while you send the product back to us. As soon as we receive it, we will update your Klarna invoice.
Return form

Here you can find the return form for print:

Return form

 

Right to cancel

If you change your mind, you can cancel your order within the cancellation period, which starts once you receive your products. You don’t have to give a reason or follow a binding form. You can either cancel verbally or in writing (e.g. per email) or you can use our cancellation form.

Important notes

COMPLAINTS AND MANUFACTURER'S WARRANTY

If you want to return a product because of any defects, please contact our Customer Service.

RETURNS OF GIFT VOUCHERS

If you return a gift voucher, the value of the voucher will be credited to your customer account.
Please note: vouchers cannot be refunded in cash.

RETURNS WITH PROMOTIONAL DISCOUNTS/CODES & VOUCHERS

Vouchers and codes issued during a promotion are still valid if part of or an entire order is returned, as long as the conditions of the promotion are still current.

Please note: if you return a product that you bought within a sales campaign, the promotion expires and with it your claim to the free item or reduced price. 

RETURNS OF SURFBOARDS AND SUPS

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment. If you have any questions, please contact our Customer Service.

Return exception

Premounted ski sets

Please note that premounted ski sets are excluded from returns, as they are assembled to your individual specifications and count as personalised goods.

Cloth masks

For reasons of hygiene, cloth masks that have been removed from the protective film, are excluded from return.

 
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+43 3687 2422 333

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