Shipping options and costs
You can choose from the following shipping options:
Costs
€ 3.90 - Free shipping on orders over € 40
Transit Time*
2-3 business days
Delivery
The courier will make up to two delivery attempts. If the first delivery attempt is unsuccessful, GLS will contact you and ask for your permission to deposit the parcel at an OMV petrol station with a GLS Parcel Shop. If you agree, you can collect your order within the next 5 business days. If both delivery attempts remain unsuccessful and your order doesn’t get picked up, it will be returned to us. You can also always inform GLS Slovenia about an alternative delivery address (e.g.: place of work, relatives, neighbours, etc.).
Returns
You can find more information on returns here .
Costs
€ 8.90 (including shipping costs)
If you select cash on delivery as payment method, you pay for your products and the shipping with the courier on delivery.
Delivery
The delivery is carried out by GLS EE (Eastern Europe). This shipping method is always subject to a charge.
COSTS
€ 12.90
TRANSIT TIME*
1-2 business days
DELIVERY
DHL will notify you via SMS or email before delivering your parcel, so you can adjust the delivery details to your needs online. Please enter your phone number in the checkout process to make sure you don't miss the notification.
If no one is present to accept the delivery, the courier will leave a notification and try a second delivery attempt on the next business day. If the second attempt remains unsuccessful, your parcel will be deposited at a nearby parcel shop. You can collect your order within the next 7 business days before it is returned to us.
RETURNS
You can find further information under Returns.
Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.
SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express delivery unfortunately is not possible.
SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.
Costs
€ 39
Transit time*
1-4 working days
Delivery
- Delivery takes place on working days from Monday to Friday.
- For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.
Exception for the return
If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.
