Shipping options and costs
You can choose from the following shipping options:
COSTS
€ 3,90 - Free shipping on orders over € 50
TRANSIT TIME*
1-2 business days
DELIVERY
Austrian Post
- If no one is present to accept the delivery, the postman will deposit your parcel at a nearby post office. You can collect your order within the next 7 days.
FedEx
- Delivery on working days from Monday to Friday.
- If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.
RETURNS
You can find detailed information under Returns.
You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.
An overview of our shops can be found at Blue Tomato Shops.
Click & Collect is unfortunately not possible for payments with Klarna.
COSTS
€ 9,90
TRANSIT TIME*
1-2 business days
DELIVERY
- Delivery on working days from Monday to Friday.
- You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
- Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.
RETURNS
Find out more details under returns.
Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.
SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express
delivery is possible.
SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.
Costs
Delivery in one of our shops: for free | Delivery to your desired address: € 39
Transit time*
1-4 working days
Delivery
- Delivery takes place on working days from Monday to Friday.
- For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.
Exception for the return
If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.
Order Tracking
You can see the processing status of your order in your customer account or under order tracking.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
*TRANSIT TIME
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.