FAQ about Returns

It is important that you send the package to the nearest of these selected Swiss shops:

Blue Tomato Shop Winterthur, Marktgasse 38, 8400 Winterthur 

Blue Tomato Shop Fribourg, Rue de Romont 1, 1700 Fribourg

Blue Tomato Shop Lausanne, Rue St. Laurent 37, 1003 Lausanne 

Blue Tomato Shop Geneve, Rue Claudine-Levet 7, CH-1201 Geneve 

Blue Tomato Shop Basel, Falknerstrasse 7, CH-4001 Basel 

The cost of shipping to our Swiss address will not be incurred by Blue Tomato.

Of course you also have the option to return your package free of charge to one of our Swiss shops. You can find out where our shops are located via Swiss Shops.

Please note: if you send the package to our address in Austria, the package will be automatically returned to you and you will be responsible for the custom costs.

We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.

Unfortunately you cannot see the progress of your return in your customer account. However, you can track the status of the package using its tracking number directly via the website of the shipping company.

You will find the tracking number:

• on the return label underneath the barcode
• or if no return label was included with your order, you will find it on the receipt that you receive when you submit your package.

Yes, items purchased in the shop can also be returned directly to our distribution centre. Please note, however, that in this case we will not refund the return costs, but that in-store returns are free of charge. The returns address can be found at Returns.

The amount will be refunded within 48 hours of receiving your package at our distribution centre.

Please note: If shipment tracking states that your package has arrived in Aschheim, please add another 2-3 business days until it arrives in Graz in our distribution centre.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change.