Leveransmetoder & -kostnader

COSTS

€ 3,90 - Free shipping on orders over € 69

TRANSIT TIME*

2-4 business days

DELIVERY

Austrian Post

• If no one is present to accept the delivery, the postman will deposit your parcel at a nearby post office. You can collect your order within the next 7 days.
• All Austrian Post shipments are delivered CO2 neutral in Austria.

FedEx

• Delivery on working days from Monday to Friday.
• If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel(s).

NOTE:

• We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
• Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
• Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

RETURNS

You can find detailed information under Returns.

You can collect your order in one of our shops free of charge. Simply select “Collect in store” as delivery option in the last step of the checkout process and pick your shop location. We will send you an email as soon as your goods are ready for pick up. You can easily try on the goods and return them if necessary.

An overview of our shops can be found at Blue Tomato Shops.

Shop delivery is NOT available for:

• Payments via Klarna
• Surfboards and SUP boards

COSTS

€ 9,90

TRANSIT TIME*

1-2 business days

DELIVERY

• Delivery on working days from Monday to Friday.
• You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
• Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss of damage of the parcel(s).
• Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.

RETURNS

Find out more details under returns.

SURFBRÄDOR KORTARE ÄN 6'1
Leveransen av surfbrädor kortare än 6'1"" debiteras standardleveranspriset inom EU.
Expressleverans är tyvärr inte möjligt.

SURF- & SUP-BRÄDOR FRÅN EN LÄNGD PÅ 6'1
Vi levererar surfbrädor och SUP-brädor med en längd från 6'1 via DHL Freight.

Kostnader
Leverans till en av våra butiker: gratis | Leverans till din önskade adress: € 39

Transittid*
1-4 arbetsdagar

Leverans

• Leverans på arbetsdagar från måndag till fredag.
• För en framgångsrik leverans är det nödvändigt att ange din adress samt ditt telefonnummer, eftersom en överenskommelse om ett tidsfönster sker via telefon, under vilket leveransen kommer att ske. Om det första leveransförsöket misslyckas kan en upphämtning vid den ansvariga terminalen eller ett andra leveransdatum ordnas.

DHL Freight returundantag

Om din beställning skickades med DHL Freight måste du bära kostnaderna för att returnera den.