Shipping options and costs

You can choose from the following shipping options:

Express delivery

COSTS

€ 14.90

TRANSIT TIME*

1-2 business days

DELIVERY

Delivery on working days from Monday to Friday.
You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

You can find further information under Returns.

More information

VAT

If you have a non-EU delivery address, product prices are displayed without VAT. The delivery is carried out by FedEx*, who will issue you with an import customs bill when your order enters the country.

Taxes

Regulations vary between countries, so we can’t give you exact information on the amount of the customs duties charged. However, FedEx will take care of the import and all required paper work.
Unfortunately, we can’t assume liability for any customs duties, so please inform yourself of your country’s customs regulations.

Guarantee

If your package gets lost on its way to you, you are covered by FedEx, who will refund you the full amount of your order.

*Deliveries to USA, Canada, Iceland and Andorra will be delivered by DHL with same conditions.

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

Please contact our customer service if you have any other questions.