Shipping options and costs
You can choose from the following shipping options:
€ 4.90 - Free shipping on orders over € 40
3-5 business days
- Deliveries are on business days between Monday and Friday.
- If nobody is present at the given address during delivery time, the deliverer will leave a notification and your parcel will be stored at the nearest parcel shop branch, where it will be available for pick up for about 10 days.
Find out more details under returns.
Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.
This shipping method is always subject to a charge. The shipping costs depend on the weight of the parcel. You will see the exact costs for your order in the checkout process.
Express delivery costs:
|Weight in kilograms||Costs|
|Up to 10 kg|| |
|From 10 kg|| |
|From 20 kg|| |
|From 30 kg|| |
1-2 business days
After two unsuccessful delivery attempts to your address, the courier will deposit your parcel at a nearby post office. You can collect your order within the next 7 days.
You can find more information on returns here.
**Prices will rise with increasing weight and volume: Not only weight, but also package dimensions influence costs for airfreight. For this reason, exact express delivery costs for bulky items (e.g. large suitcases, surfboards, etc.) can’t be calculated in advance. If you have any further questions, please ask our Customer Service.
€ 14.90 (including shipping costs)
If you select cash on delivery as payment method, you pay for your products and the shipping with the courier on delivery.
UPS will make up to two delivery attempts to your address. If no one is present to accept the parcel, the courier will leave a notification asking you to get in touch and arrange a new delivery time or set a different address. You will also receive an email with your package tracking number once your order is dispatched, so you can stay up to date with the status of your delivery.
1-3 business days
DHL will notify you via SMS or email before delivering your parcel, so you can adjust the delivery details to your
needs online. Please enter your phone number in the checkout process to make sure you don't miss
If no one is present to accept the delivery, the courier will leave a notification and try a second delivery attempt on the next business day. If the second attempt remains unsuccessful, your parcel will be deposited at a nearby parcel shop. You can collect your order within the next 7 business days before it is returned to us.
You can find further information under Returns.
SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express delivery unfortunately is not possible.
SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.
3-7 working days
- Delivery takes place on working days from Monday to Friday.
- For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.
Exception for the return
If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.
Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:
Please contact our customer service if you have any other questions.
The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.