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Free shipping from € 40
Euro-Label certified
Free returns from € 40
All countries

Shipping options and costs


You can choose from the following shipping options:

Standard delivery

Costs

€ 4.90 - Free shipping on orders over € 40

Transit time*

3-5 business days

Delivery

  • Deliveries are on business days between Monday and Friday.
  • If nobody is present at the given address during delivery time, the deliverer will leave a notification and your parcel will be stored at the nearest parcel shop branch, where it will be available for pick up for about 10 days.

Returns

Find out more details under returns.

Note

Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

Canary Islands, Ceuta, Melilla

Costs

This shipping method is always subject to a charge. The shipping costs depend on the weight of the parcel. You will see the exact costs for your order in the checkout process. 

Express delivery costs:

Weight in kilograms Costs
Up to 10 kg
€ 30
From 10 kg
€ 50
From 20 kg
€ 75
From 30 kg
€ 100**

Transit Time*

1-2 business days

Delivery 

After two unsuccessful delivery attempts to your address, the courier will deposit your parcel at a nearby post office. You can collect your order within the next 7 days. 

Returns

You can find more information on returns here.

**Prices will rise with increasing weight and volume: Not only weight, but also package dimensions influence costs for airfreight. For this reason, exact express delivery costs for bulky items (e.g. large suitcases, surfboards, etc.) can’t be calculated in advance. If you have any further questions, please ask our Customer Service.

Cash on delivery

Costs

€ 14.90 (including shipping costs)

If you select cash on delivery as payment method, you pay for your products and the shipping with the courier on delivery.

Delivery

UPS will make up to two delivery attempts to your address. If no one is present to accept the parcel, the courier will leave a notification asking you to get in touch and arrange a new delivery time or set a different address. You will also receive an email with your package tracking number once your order is dispatched, so you can stay up to date with the status of your delivery.

Express delivery

COSTS

€ 12.90

TRANSIT TIME*

1-3 business days

DELIVERY

DHL will notify you via SMS or email before delivering your parcel, so you can adjust the delivery details to your needs online. Please enter your phone number in the checkout process to make sure you don't miss the notification.
If no one is present to accept the delivery, the courier will leave a notification and try a second delivery attempt on the next business day. If the second attempt remains unsuccessful, your parcel will be deposited at a nearby parcel shop. You can collect your order within the next 7 business days before it is returned to us.

RETURNS

You can find further information under Returns.

Surfboards & Stand Up Paddle Boards

SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express delivery unfortunately is not possible.

SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.

Costs
€ 49

Transit time*
3-7 working days

Delivery

  • Delivery takes place on working days from Monday to Friday.
  • For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.

Exception for the return

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.

 

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

Please contact our customer service if you have any other questions.

*TRANSIT TIME

The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.