Shipping options and costs

You can choose from the following shipping options:

Standard delivery

Costs

€ 3.90 - Free shipping on orders over € 40

Transit Time*

2-4 business days

Delivery

Austrian Post:

If nobody is present at the given address to accept the delivery, a notification will be left and your parcel will be stored at the nearest parcel shop, where it will be available for collection for 7 days. Track your delivery here.

FedEx

Delivery on working days from Monday to Friday.
If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

Returns

You can find more information on returns here .

Cash on delivery

Costs

€ 8.90 (including shipping costs)

If you select cash on delivery as payment method, you pay for your products and the shipping with the courier on delivery.

Delivery

The delivery is carried out by Austrian Post. This shipping method is always subject to a charge.

Express delivery

COSTS

€ 12.90

TRANSIT TIME*

1-2 business days

DELIVERY

Delivery on working days from Monday to Friday.
You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

You can find further information under Returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

Surfboards & Stand Up Paddle Boards

SURF- & SUP-BOARDS
We deliver surfboards and SUP boards via DHL Freight.

Costs
€ 39

Transit time*
1-4 working days

Delivery

Delivery takes place on working days from Monday to Friday.
To ensure smooth delivery, please enter your telephone number next to the address in the order process. A time slot for the delivery will be arranged with you by the parcel service via telephone. If the first delivery attempt is not successful, a pick-up at the responsible parcel terminal or a second fee-based delivery date can be arranged.

Exception for the return
If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

Please contact our customer service if you have any other questions.