FAQ about Returns

We offer free returns in many countries for orders over a certain value. In this case, you will find a return label in the package and can use it to send your package back to us free of charge. If no return label is enclosed, we unfortunately cannot cover the costs.

If your order value and country of delivery include a free return, you can register the return in your customer account or via the shipment tracking. You will receive all further information by email shortly after registration.

We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.

You can track your return in the shipment tracking system.

Yes, items purchased in the shop can also be returned directly to our distribution centre. Please note, however, that in this case we will not refund the return costs, but that in-store returns are free of charge. The returns address can be found at Returns.

The amount will be refunded within 48 hours of receiving your package at our distribution centre.

Please note: If shipment tracking states that your package has arrived in Aschheim, please add another 2-3 business days until it arrives in Graz in our distribution centre.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change.