Name: Baker 2 In 1 Handschoenen
Brand: Burton
SKU: NL191866
Price: 29.95 EUR
Availability: OutOfStock
Rating: 2.7 (9 reviews)

Bought these gloves for winter sports 2019. For a brand like Burton and spending 65 euros on it, I expected a good, functional glove. Sadly this wasn't the case. When you - carefully - try to pull your hand out the gloves the tips of the outer glove are almost always pulled inside-out. I reckon this is a faulty product which hasn't been properly tested. I tried to contact Blue Tomato about this dysfunctional product. They claim I have bought the wrong size (although I used Blue Tomato's sizing guide) and thus this case can't be covered by warranty. I refuse to agree with this. This clearly is a manufacturing error which should be covered by warranty. I will contact Burton directly and try to solve it with the manufacturer. Sadly, disappointing service by Blue Tomato. I wish this could have been settled in a proper way.

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3

van Silvia, Blue Tomato, 16 jan. 2019

Hello, thanks for your feedback. We are very sorry that you are not satisfied with the process of your claim. Unfortunately Blue Tomato cannot decide about a cliam, the decision is going to be made by the manufacturer, as we inform it on the website. As Burton informed us, that this inconvenience is not cover by the warranty, we offered you a voucher code for your next order. We apologies for the decision of the manufaturer. Kind regards, BT Customer Service

Pretty nice gloves. The 2 different gloves stay dry way better than gloves that only have one super warm layer. The sizes are not that great. Appearently Burton does not take into consideration that bigger hands might also have longer fingers. Ordered size S and M, but it made almost no difference in finger lenght.

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They are basically good, but as mentioned by other reviewers you've got to be careful while removing the outer glove otherwise you will pull the interior out and putting it back in place is not so easy.
I would love to have the glove to be longer on the wrist in order to close it on the jacket, as they are middle length are not so comfortable and they don't stay in place if the jacket is wide.
In addition what does not make much sense to me is that the outer glove is touchscreen friendly, whiel the inner is not, not so easy to use, and you need to remove both for more precision.

by the way pretty warm in any condition.

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A good warm glove, using only the outer part. Not very easy to use it for the touchscreen of you mobile because of its size.

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Clearly an untested product. When wanting to take off ONLY the outer glove, the tips of the outer glove are pulled inside-out. Try to get 8 fingers back into their normal shape.... Absolutely useless pair of gloves. 00% UX!

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1

van Boris, Blue Tomato, 6 sep. 2018

Hi Auke, we would like to apologize if the gloves do not meet your expectations. Could you please send some photos so we can take a closer look what happened when you pulled the outer glove? Apparently you will need to pull more carefully. Thank you for your understanding! Best Regards, Boris, BT CUSTOMER SERVICE

The glove itself is good and warm, but as others mentions it's really not usable, because the interior of the glove turns itself inside out, when you take the gloves off and it's almost impossible to get the interior fingers back into the outer fingers (not the inner gloves but the inside part of the outer gloves).

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van , Blue Tomato, 15 mrt. 2022

Hi,

We are sorry to hear about that.. Could you please send some photos to info@blue-tomato.com so we can take a closer look what happened when you pulled the outer glove? While we do see two other reviews with the same issue, we sell a lots of this gloves with no issue, so that does not appear to be normal.

Ride on,
BT CS

Diese Handschuhe bestehen aus insgesamt 2 Paaren; ein dünneres Paar und ein dickeres. Beide in Kombination ergeben sehr sehr warme und trockene Handschuhe. Das dünnere Paar eignet sich im Alltag sehr gut, auf der Piste eher mittelmässig, da diese feucht werden und auch keine Touchscreenberührung zulassen, was die dickeren jedoch tun.

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1

I had exactly the same problem as described in the other comments: it was quite warm, I did not wear the additional thin gloves, when I took off my gloves, I pulled out he inner part of the right one - and could not get it back - in the middle of the snow track. I tried to put it pack 2 times 1h at home - no chanche. At the moment the gloves are on return to blue tomato. It seems, that the inner part is much too weak attached to the outside. Kind regards

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van Silvia, Blue Tomato, 5 mrt. 2019

Hello, thanks for your feedback. We are truly sorry that the gloves that you got did not work as expected. We understand your disappointment and apologize for any inconvenience that this may have caused you. We already sent this article to the manufacturer and we will do our best to speed up this process. Kind regards, BT Customer Service