HORRIBLE they sent me used damaged shoes
of Stefano, May 4, 2023
This was my first experience with these bunch of clowns at Blue Tomato and surely the last.
They sent me a pair of shoes that were clearly used, with a dirty sole, laces on, no paper within the shoes, and a hole in the knit.
When I tried to send them back with the label I found inside, the post office told me the label did not work. So, I wasted even more of my time, and the only solution offered by the customer service was that I had to reprint a new label (so find a place to do that also) and go again at the post office or go in person at the store in Amsterdam.
They refused to organize a pick-up of the package even after sending used shoes and a label that did not work. It could not get any worse than this. STAY AWAY!
They sent me a pair of shoes that were clearly used, with a dirty sole, laces on, no paper within the shoes, and a hole in the knit.
When I tried to send them back with the label I found inside, the post office told me the label did not work. So, I wasted even more of my time, and the only solution offered by the customer service was that I had to reprint a new label (so find a place to do that also) and go again at the post office or go in person at the store in Amsterdam.
They refused to organize a pick-up of the package even after sending used shoes and a label that did not work. It could not get any worse than this. STAY AWAY!
Helpful?
of , Blue Tomato, May 8, 2023
We're sorry to hear about your negative experience with Blue Tomato. Please contact our customer service team so we can assist you with the return process and make things right.