• 21-DAY RIGHT OF RETURN
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Returns


You have a 21 day right to return period on all orders!

So einfach funktioniert die Rücksendung

Return

1. Fill out the attached return form (The use of the returns form is optional and does not affect your right of revocation.)
2. Pack the item (and attach the return form)
3. Affix the attached return label or send it sufficiently stamped to the following address:

Blue Tomato Distribution Center
Köglerweg 50 - Halle 1
8042 Graz
Österreich

4. Send it.

Here you can find the return form once again to print out:

For returns from non-EU countries high costs can be incurred due to tariff regulations, import taxes etc. These costs are to be borne by you. Please contact our Customer Service beforehand whenever questions arise.

Here you can find the return form once again to print out:

Returns form

When returning packages we recommend that you use tracked delivery, as we assume no responsibility for lost or delayed returns. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by Email as soon as we have received it.

Return costs

You have to pay the costs incurred by the return shipment. Please ensure that you return orders with sufficient postage. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find most affordable and convenient delivery service for your return.

For returns from non-EU countries high costs can be incurred due to tariff regulations, import taxes etc. These costs are to be borne by you. Please contact our Customer Service beforehand whenever questions arise.

Complaints and manufacturer's warranty

If you are returning goods because of a delivery error or damage to the package or goods, please consult the complaints section.

Note the following for returns:

Gift vouchers (vouchers that have been bought) will be reimbursed following a return. Depending on the value of your returned product all or some of the voucher’s value will be credited to your customer account. Gift vouchers cannot be substituted for cash.


Promotional vouchers:
Please note: Promotional vouchers will not be refunded in case of complete or partial return of your order. Furthermore, certain promotional vouchers are only valid in a specified period within a sales campaign.

Sales campaign:


Please note that if you return an item purchased through an advertising campaign, the promotion becomes invalid. In other words, the claim for the free article or the saving expires.

Returns: exeptions to the exemption limit for free shipping:


In the case of returns, we reserve the right to charge the standard shipping charges. For example, if the value of the order minus the return is less than the shipping cost limit.

Premounted ski sets

Please note that premounted ski sets represent an ajustment of the products to you personal needs and are therefore excluded from your right to return.