No matter if you have bought your products in one of our shops or online - you can exchange them within the return period in all Blue Tomato shops for another product or simply return them*.
Furthermore we can support and advise you in our shops in finding the optimal (replacement) product.
Are you not sure where the nearest Blue Tomato shop is or when it is open? Have a look at our Blue Tomato Shop Übersicht.
- For online orders that are returned to shops, we can issue a credit or refund the amount. For the latter, the amount will be returned to the means of payment used.
- For returns of products purchased in one of our shops, we can only issue a credit note or exchange your purchased product for other goods.
- Please note that we do not make a cash payment of the goods’ value in the shop.
- For a quick and easy process we ask you to bring the original invoice.
- Online orders sent to Switzerland can only be returned in Swiss shops (or by returning them to our distribution center in Austria).
This is how it works:
- Fill out the attached return form
- Pack the item and attach the return form
- Frank the parcel sufficiently and send it to the following address:
- Return the package to the appropriate parcel service.
Blue Tomato Distribution Center Köglerweg 50 - Halle 1 8042 Graz Austria
You can choose which service you want to use to return the package. We recommend to compare prices.
For returns from non-EU countries high costs can be incurred due to tariff regulations, import taxes etc. These costs are to be borne by you. Please contact our Customer Service beforehand whenever questions arise.
- Please keep the receipt that you receive when your parcel is posted. Using parcel tracking, you can track the progress of your return and check whether it has arrived correctly.
- In the event of a package loss, we need the receipt for tracing.
- We do not take responsibility until the package has reached our warehouse. You will be informed by e-mail as soon as we have received your parcel.
If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, fax, mail or by our cancellation form.
COMPLAINTS AND MANUFACTURER'S WARRANTY
If you want to return the goods because of a delivery error or damage, please contact our Customer Service.
RETURNS OF ORDERS WITH GIFT-VOUCHERS
Gift vouchers that were purchased will be credited to your customer account in the case of a return.
Please note: vouchers cannot be paid back in cash.
RETURNS OF ORDERS WITHIN A PROMOTION
If the voucher is only valid at a certain order value and due to a return this amount is not met, the voucher is no longer valid.
Please note: Promotional vouchers will not be refunded in case of complete or partial return of your order. Furthermore, certain promotional vouchers are only valid in a specified period within a sales campaign.
RETURNS OF SURFBOARDS AND SUPS
If your order was shipped with FedEx Freight or an external shipping company, you will be responsible for the cost of the return shipment. If you have any questions, please contact our Customer Service team will be happy to help you make a simple return.
Premounted ski sets
Please note that premounted ski sets represent an ajustment of the products to you personal needs and are therefore excluded from your right to return.