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Tipo di spedizione & costi


Offriamo i sequenti modi di spedizione/consegna:

Consegna Standard

COSTS

€ 9.90 - Free shipping on orders over € 100 

TRANSIT TIME*

2-5 business days

DELIVERY

FedEx

  • Delivery on working days from Monday to Friday.
  • If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
  • Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.

NOTE:

  • We understand that receiving your order promptly is important to you. To ensure the quickest delivery possible, we may ship items from your order separately. As a result, you might receive multiple deliveries, possibly through different carriers and methods, each with its own delivery time. Rest assured, we'll provide you with individual tracking information for each shipment, so you can monitor the progress of your items every step of the way.
  • Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped from the shop directly.
  • Please enter your phone number and email address in the checkout process, so we can notify you as soon as your parcel is on its way. It also helps us to quickly clarify any questions about your order and provide you with the best service possible.

RETURNS

You can find more information on returns here!

Consegna Express

COSTS

€ 12.90

TRANSIT TIME*

1-3 business days

DELIVERY

  • Delivery on working days from Monday to Friday.
  • You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
  • Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address. Please note, that in such cases, the courier is not liable for loss or damage of the parcel.
  • Some of our orders are shipped by our shops. If your items are available sooner at a shop than at our warehouse, they’ll be shipped via standard shipping. We apologise for the inconvenience.

RETURNS

You can find further information under Returns.

Surfboards & Tavole Sup

SURF, SUP & ARTICOLI INGOMBRANTI
Spediamo tavole da surf e SUP e articoli ingombranti (es. borse per tavole da surf, borse da viaggio con copertura rigida, ecc.) tramite FedEx Freight.

COSTI
Consegna all'indirizzo desiderato: 80 CHF

TEMPO DI TRANSIZIONE*
3-7 giorni lavorativi

SPEDIZIONE

  • La consegna sarà effettuata durante le giornate lavorative, dal Lunedì al Venerdì.
  • Per garantire una consegna senza problemi, inserisci il tuo numero di telefono accanto all'indirizzo nel processo d'ordine. Lo spedizioniere concorderà con te per telefono una fascia oraria per la consegna. Se il primo tentativo di consegna non andrà a buon fine, sarà possibile organizzare un ritiro presso il centro pacchi competente o una seconda data di consegna a pagamento.

ECCEZIONE RESI
Dovrai sostenere i costi di spedizione per un eventuale reso.

Consegna Express

COSTS

€ 12.90

TRANSIT TIME*

1-3 business days

DELIVERY

  • Delivery on working days from Monday to Friday.
  • You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
  • Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

You can find further information under Returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

 

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

 

 

Please contact our customer service if you have any other questions.

*TRANSIT TIME

The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.