Frequently Asked Questions - Returns & refunds

We always refund the amount to the original payment method. However, if your credit card has expired in the meantime and the amount has nevertheless been refunded, please contact your credit card company directly. Unfortunately, we will no longer be able to access the refunded money.

Unfortunately you cannot see the progress of your return in your customer account. However, you can track the status of the package using its tracking number directly via the website of the shipping company.

You will find the tracking number:

• on the return label underneath the barcode
• or if no return label was included with your order, you will find it on the receipt that you receive when you submit your package.

The amount will be refunded as soon as your return is taken care of in our warehouse. The refund is usually processed between 48h.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change accordingly.