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Shipping options and costs


All parcels are shipped duty paid & taxed from the EU, so you don’t have to pay customs charges/duties.

You can choose from the following shipping options:

Standard delivery

COSTS

£ 7 - Free shipping on orders over £ 60

TRANSIT TIME*

3-5 business days

DELIVERY

  • Delivery on working days from Monday to Friday.
  • You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
  • Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

Find out more details under returns.

Express delivery

COSTS

£ 14

TRANSIT TIME*

1-3 business days

DELIVERY

  • Delivery on working days from Monday to Friday.
  • You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
  • Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

Find out more details under returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

 

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

 

  • FedEx Tracking
    Please select your location before entering your parcel number under "Tracking Number".

 

Please contact our customer service if you have any other questions.

*TRANSIT TIME

The time the parcel service requires to deliver your order.
More information can be found under availabilities & delivery times.