Frequently Asked Questions - Warranty
Are the products under warranty, and how is a claim handled?
Yes, all products come with a 2-year warranty. Each claim is inspected individually.
If the claim is accepted, the manufacturer will issue a credit for the item’s value, which cannot be refunded but can be used for future purchases - more information on warranty.
The product I ordered is defective. What should I do?
Please contact our customer service team with your order number, clear photos of the defect from all angles, and a brief description of the issue and how it occurred. We will have a look at the issue with our warranty department and assist you further.
Will I get my money back?
If the claim is accepted, the manufacturer will issue a credit for the item’s value, which cannot be refunded but can be used for future purchases.