Retur

Nej, Blue Tomato dækker ikke returneringsomkostningerne.

Vi refunderer altid beløbet til den originale betalingsmetode. Men hvis dit kreditkort er udløbet i mellemtiden og beløbet alligevel er blevet refunder, så skal du kontakte din kreditkortsudsteder direkte. We will desværre ikke længere være i stand til at få adgang til de refunderede penge.

Unfortunately you cannot see the progress of your return in your customer account. However, you can track the status of the package using its tracking number directly via the website of the shipping company.

You will find the tracking number:

• on the return label underneath the barcode
• or if no return label was included with your order, you will find it on the receipt that you receive when you submit your package.

Yes, items purchased in the shop can also be returned directly to our distribution centre. Please note, however, that in this case we will not refund the return costs, but that in-store returns are free of charge. The returns address can be found at Returns.

The amount will be refunded within 48 hours of receiving your package at our distribution centre.

Please note: If shipment tracking states that your package has arrived in Aschheim, please add another 2-3 business days until it arrives in Graz in our distribution centre.

You probably ordered items that were part of a promotion. Please note that when returning promotional items the promotion is no longer valid and thus the amount of the refund will change.