Shipping options and costs

You can choose from the following shipping options:

Standard delivery

Costs

50 kr - Free shipping on orders over 300 kr

Parcels with a length from 175cm up to 200cm will be shipped with GLS.

Transit Time*

2-4 business days

Delivery

FedEx

Delivery on working days from Monday to Friday.
If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

DPD Postnord

Delivery on working days from Monday to Friday.
If nobody is present at the given address during delivery time, the deliverer will leave a notification and your parcel will be stored at the nearest parcel shop branch, where it will be available for pick up for about 10 days.

Returns

Find out more details under returns.

Express delivery

COSTS

100 kr

TRANSIT TIME*

1-2 business days

DELIVERY

Delivery on working days from Monday to Friday.
You must enter your phone number in the checkout process. If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

RETURNS

You can find further information under Returns.

Our shops ship some of our orders. In case your products were faster available in one of our shops than from our warehouse, the shop will send them with standard shipping. We apologise for this inconvenience.

Surfboards & Stand Up Paddle Boards

SURFBOARDS SHORTER THAN 6'1
The delivery of surfboards shorter than 6‘1 is charged with the standard delivery price within the EU.
Express delivery unfortunately is not possible.

SURF- & SUP-BOARDS FROM A LENGTH OF 6'1
We deliver surfboards and SUP boards from a length of 6'1 via DHL Freight.

Costs
400 kr

Transit time*
3-7 working days

Delivery

Delivery takes place on working days from Monday to Friday.
For a successful delivery it is necessary to give next to your address also the telephone number in the order process as a time window is agreed by telephone in which the delivery will take place. If the first delivery attempt is not successful, a pick-up at the responsible terminal or a second fee-based delivery date can be arranged.

Exception for the return

If your order was shipped with DHL Freight, you will have to cover the costs of the return shipment.

Order Tracking

You can see the processing status of your order in your customer account or under order tracking.

Once your parcel has been handed to the delivery carrier, you can stay up-to-date with the status of your delivery by using the parcel service’s tracking tool with your order tracking number:

Please contact our customer service if you have any other questions.