Security

Security

Access to personal data

You can access your personal account data at any time under the section "My Account"– by entering your email and password. If you have forgotten your password then simply click on the "Forgotten Password" Link on the Login page.
You can also make an enquiry with us regards obtaining your data, changing or deleting it. Simply send an email to info@blue-tomato.com or call our customer service on +43 3687-24 22 333 .

SSL

Guaranteed Security!

Your security is number one on our list!

We value your trust in Blue Tomato and ensure that we operate with the highest care and security standards when it concerns your personal data.

Data Transfer

For a secure transfer of your customer data and especially your credit card details we use a secure transfer system – the so called „Secure Socket Layer“ (SSL) transfer. Here we use a high security 128 Bit encoding from Thawte.
All information that has been transfered with this system is encoded before being sent to us. This means nothing can happen to your data

Data Privacy

Blue Tomato does not provide a third party with your private data. The details needed for completing your order are handled with the upmost privacy. We only keep your details on our system in order to provide you with a fast and efficient order process.

To improve the usability as well as for optimising the website, anonymous data is collected and saved through solutions and technology from econda GmbH (www.econda.de). Also user profiles with the use of pseudonyms are created from this colltected data. The user cannot be linked to the pseudonym so the data remains anonymous. Users of this website can contest the collection and saving of their data at any time, also for the future through this link.

Cookies

Cookies are small text files, which are put into a special cookie-file of your browser(Internet Explorer, Firefox,..) by our server. Cookies can only be in this cookie-file of your broswer. Cookies consist of a chain of signs which helps us to identify you as our customer. There is no risk that a virus infects your computer or it is harmed in any way.

The Blue Tomato Online Shop only creates one information on your computer: a session id. On the basis of this id, the customer gets identified. So it's possible that you only have to put in your login-information once.
At your next visit you will automatically be loged in as our customer. Only in case you use a public computer or a computer which is used by more people, you should not use cookies. Simply deactivate cookies at registration.

Websiteanalysis

Blue Tomato is using only analysis tools that are MOT certified, like the Shop Monitor from econda GmbH, which was the first analysis tool receiving the MOT certificate from the MOT Saarland on the web shop controlling field. That means for our customers:

• -Guaranteed data privacy according to the terms of German Teleservices Act and also the German Federal Data Protection Act.
• -MOT certified data security at econda data processing centers.
• -Customer data is staying inside German legal space.
• -Customer IP's are anonymized so that their privacy is guaranteed.

ATTENTION PHISHING!

These days we often here about fraudulent emails being sent, which request the recipient to provide their customer information and passwords. These fraudulent emails are usually sent in the name of a well known company such as banks.

We clearly advise that we never under any circumstances request information such as passwords or credit card details via email.

If we need a proof of identity (e.g. for orders from new customers) for credit card payments, this proof will only be requested via fax!

We also never use free Email platforms such as gmx, hotmail, yahoo, gmail etc to contact our customers. Should you receive emails from these sources, claiming to be sent under the name of Blue Tomato, we kindly request you to ignore those kind of Emails.

Many thanks for your cooperation and understanding.

Still got questions? Then check out our FAQs and you are sure to find the answer you need. If not then simply contact our Customer Service!