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Right to return
Should the product not meet your requirements then you can use your right to return or exchange – this means simply send the product back in unused condition within 21 days of receipt. Please use the returns form provided.
Please make sure you note the tracking number of the parcel so that a follow up is possible.
Return-Address:
Logistikcenter Blue Tomato
Snowboard Dachstein Tauern GmbH
Köglerweg 50 Halle 1
A-8042 Graz
Austria
Return-Address for Switzerland:
Blue Tomato Schweiz
Postfach
9029 St. Gallen
Switzerland
Returning costs
| General Return Terms for EU-Countries | Germany, Austria, Slovenia |
| Please ensure that you return orders with sufficient postage. We recommend you, to inform yourself about the delivery costs at the post office and different delivery services first. So you can find the best and cheapest delivery service for your return (often the post has the best offers). In case you have to return your order because we have made a mistake or the product was damaged during delivery, or the product is faulty - then we will refund the return costs when they are not higher then 12€ (please inform yourself at the post office). Just send us a copy or a scan of the invoice. If the return costs would be more then 12€, please contact us and we will arrange a pick-up for you! Please contact our Customer Service at info@blue-tomato.com then. Please note: In case you send back the product because of a manufacturing mistake, we can not refund you the costs of return. Therefore we recommend you, to inform yourself about the delivery costs at the post office and different delivery services first. We can arrange a pick-up for you, but please note that you have to carry the costs for it. For more information please contact our Customer Service. More information about manufacturer guarantees can be found here! |
If your order was over 40€ you can send back the goods for free. Just use the stickers that we sent you with your order. If your order was not over 40€ you have to pay the shipping fees yourself - please ensure that you return orders with sufficient postage. We recommend you, to inform yourself about the delivery costs at the post office and different delivery services first. So you can find the best and cheapest delivery service for your return (often the post has the best offers). In case you have to return your order because we have made a mistake or the product was damaged during delivery, or the product is faulty - then we will refund the return costs when they are not higher then 12€ (please inform yourself at the post office). Just send us a copy or a scan of the invoice. If the return costs would be more then 12€, please contact us and we will arrange a pick-up for you! Please contact our Customer Service at info@blue-tomato.com then. Please note: In case you send back the product because of a manufacturing mistake, we can not refund you the costs of return. Therefore we recommend you, to inform yourself about the delivery costs at the post office and different delivery services first. We can arrange a pick-up for you, but please note that you have to carry the costs for it. For more information please contact our Customer Service. More information about manufacturer guarantees can be found here! |
Returning process:
• Fill in the return form and add it to your package (here you can download the return form)
• Inform yourself about the delivery costs at the post office, at UPS or DHL
• Take the cheapest way to send the package back and get sure that the postage is paid
• Send the package back to following address:
Return-Address:
Logistikcenter Blue Tomato
Snowboard Dachstein Tauern GmbH
Köglerweg 50 Halle 1
A-8042 Graz
Austria
Return-Address for Switzerland:
Blue Tomato Schweiz
Postfach
9029 St. Gallen
Switzerland
Exchange - Possibilities
• Replacement of the article with others products of our online shop
• Refund of the money – please make sure that you have specified the IBAN and BIC/SWIFT numbers of your bank account on the return form.
• Credit at Blue Tomato for your next purchase
Please fill in your wish on the return form. You can also make a reservation for products if you are already sure, that you want to have them as replacement. Just contact our Customer Service then: 0043 (0) 3687-24223-33.
Please ensure that you return orders with sufficient postage.
We recommend you, to inform yourself about the delivery costs at the post office and different delivery services first. So you can find the best and cheapest delivery service for your return.
Returns where postage is not paid will not be accepted by us. The delivery costs will be refunded to you should we have made a mistake or the product was damaged during delivery, or the product is faulty.
If you would not like an exchange, but rather a return of the paid amount, please make sure that you have specified the IBAN and BIC/SWIFT numbers of your bank account on the returns form. If you do not know these numbers, please contact your banking institution.
Return form (to download: right-click and "Save target as...")
Complaint form (to download: right-click and "Save target as...")
ATTENTION!
We split up vouchers by percentage according to the number of products you have included in your order. For example, if you order two T-shirts, both worth €25,- and use a voucher that is worth €10,- , the price of each T-shirt is reduced by exactly half of the voucher (new price of each T-shirt: €20,-). Thereby, if you choose to make a return, you will only receive the amount that was actually paid, i.e. €20,- per T-shirt.
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